In our continuing quest to provide the absolute best service experience for our customers, we have added this page to provide transparency in our pricing to allow you to make an informed decision regarding hiring our family's business.
Here is an example of how we charge for service:
You call us or use our online scheduling tool to schedule a washing machine not draining repair, stating your washing machine has stopped and is full of water. We arrive within our 3 hour arrival window and determine that the drain pump motor has failed. We remove the failed drain pump and likely show you a bent or broken impeller due to a golf tee or a bobby pin or some other foreign object that entered the drain pump. Using our computer and the nations largest OEM appliance parts supplier, we look up the factory certified part your machine requires and find the drain pump costs $76. We determine the part is on the van as we carry thousands of common parts on there, and present an estimate like so:
Diagnostic Charge $129.00
Labor (Install easy access drain pump) $40.00
Part Drain Pump part # W10130XX5 $76.00
Sales Tax on drain pump $4.75
DIAGNOSTIC CHARGE- This is our 1 time charge covering costs associated with getting to your door safely and fully prepared to repair your appliances. This charge covers our insurances, fuel, travel time, vehicle maintenance, truck stock inventory, tools, administrative costs, office supplies, cell phones, computers, marketing, website hosting, online booking ability, internet access, training ect. If we need to order and return with a part, you DO NOT pay a 2nd service charge. If you decline our estimate for repair, you are only responsible for paying $129
Labor- This charge covers our time and knowledge spent in your home and allows us to make a living doing the job that we love! Most repairs average a labor charge of between $40-$60 depending upon complexity of the needed repair. Jobs requiring more than 1/2 hour or having hard to access testing locations or components may have higher labor charges but usually do not exceed $80-$100. Premium Brands including WOLF, VIKING, THERMADOR, SUB ZERO or ASKO may also have higher labor rates depending upon failure. We guarantee all our repairs for 90 days. We will always present a thorough estimate and explanation of the failure and needed repair before performing any work.
Parts- We use only OEM (original equipment manufacturer) parts meaning we NEVER use cheap knock off or aftermarket parts. Our parts come from the nations largest parts supplier, Marcone Supply, which has over 15 locations throughout the US, the closest being Albany, NY which allows us to get most non stocked parts overnight. All of our parts come with manufacturer warranties of at least 90 days, most with 1 year guarantees depending on the brand
We hope you have found this helpful and use this information and our online reviews to choose to hire us for your appliance needs. Our family and our business are built on trust, reliability, honesty and integrity. Your referral is our greatest compliment, so we strive for perfection for each and every customer. Please call (978) 223-0526 if you have any questions. If you are ready to get that appliance running like new, click the "Book It" button on the top of your screen. We hope to see you soon!